Adam Toporek is a customer service expert. Not only does he do keynotes and training on customer service, but he has lived it, and grew his family's and his own businesses by delivering great customer service. He gets customer service!
I met Adam last year at a National Speakers Association meeting, and we've been friends ever since. His common sense approach to customer service is refreshing for its simplicity and its honesty. I learn a ton about the right way to do customer service from reading Adam's blog, and listening to his podcast Crack the Customer Code, which is co-hosted by Jeannie Walters, one of the world's foremost experts on customer experience.
In this interview, we crack some customer codes, break down customer service, and share stories of great and not so great customer service.
They keep giving Adam Toporek new titles: “Thought leader.” “Customer service expert.” “Customer experience influencer.”
But he is really just a guy who loves customer service and who spreads his message of Hero-Class®service through engaging keynote speeches, high-energy training workshops, and informative writing.
Adam’s business inclinations were demonstrated early on when, as a small child, he disappeared in a department store and was eventually found in the manager’s office playing with an adding machine.
While he has since learned to do what he’s told when shopping with his mother (and his wife), he’s never lost his passion for making sure the numbers add up.