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Conversations with Phil - Aligning your mindset, skill set and tool set for peak performance

Jun 30, 2017

Fun isn't a four letter word, and neither is humor - but Gard is - and that's this podcast guest's last name. Tim Gard is one of the funniest people I know, not because he always says funny things, but just by the way he looks at the world. He travels with rubber chickens, ex-stressories, and so much more, and he helps...


Feb 17, 2017

As a member of the National Speakers Association, I get to meet many interesting speakers, authors and thought leaders from around the world. Some are very experienced, some are not very experienced, and some just stand out as soon as you come in contact with them.

Scott McKain is the latter, and is someone once you...


Jan 26, 2017

Adam Toporek is a customer service expert. Not only does he do keynotes and training on customer service, but he has lived it, and grew his family's and his own businesses by delivering great customer service. He gets customer service!

I met Adam last year at a National Speakers Association meeting, and we've been...


Nov 1, 2016

Bruce Turkel is one of the smartest branding guys I know. He's a fellow member of the National Speakers Association, he plays a mean harmonica, and his books make me smarter - after they make me laugh.

His new book All About Them is another smash hit! It's a fast, entertaining read that will teach you something if...


Aug 25, 2016

Donna Cutting is committed to teaching people to deliver great customer service and great customer experiences. While there are many things I think Donna is on the money about customer experience, there‚Äôs one thing that stands out more than anything else.

Donna Cutting knows that great customer experience starts with...